- Free Shipping - To and from our repair centre
- 1 Year Warranty Included - If there is a fault, we will repair or replace it
- Grade A Parts Used - We only ever use brand new grade A parts
- £500 In Transit Insurance Included - To protect your device during transit
- Quick & Professional Repair Guaranteed - We aim to carry out the repairs within 48 hours
- Fully Tested Before Dispatch - To ensure your device is in perfect working order
- Fully Track Your Repair - Always know what's happening with your device
- No Fix, No Fee Policy - If we can't fix it, you'll never pay a penny
How Our Repair Service Works
Step 1: We will despatch packaging for you to use for sending your device to us. This will consist of a sturdy cardboard box, a mailing bag with a returns label. This service will be delivered to you via DPD. If you placed the order before 5 pm between Mon-Fri you will receive the package the next day. Orders placed outside of these hours will be processed on the next working day.
Step 2: You will be notified by DPD via text message of a time slot that you can expect DPD to deliver the packaging to you.
Step 3: DPD will deliver the packaging to you and wait whilst you open the packaging, add your device to the provided cardboard packaging and put the package inside the provided mailing bag.
Step 4: You hand back the package to DPD driver who will scan the returns label and provide you with a receipt. Please keep this safe for your records.
Step 5: DPD deliver the device back to us on the following working day.
Step 6: We will carry out the repair. We aim to repair the phones within 24-48 hours.
Step 7: We arrange for the return of your device through DPD. You will be notified via SMS of the time slot when DPD will be delivering your item to you.
Step 8: You are reunited with your device.Less